Contact FileTransfer.io

FileTransfer.io is part of LimeWire, and support for both runs through one help desk. Write to us there and a person answers — usually within one working day.

Open a support request

Before you write, these answer most questions

• “The download link does not work.” A package made without an account is kept for 3 days and then removed for good; an expired link cannot be revived. Ask the sender to upload the files again.
• “It says the download limit is reached.” A package can be downloaded 10 times a day, or 20 times if it was uploaded from a LimeWire account. The counter resets the next day.
• “My upload stopped halfway.” Nothing is lost. When the device is back online the upload continues from where it stopped — keep the tab open.
• “I want my files taken down.” The confirmation e-mail contains a delete link that removes the package immediately. With an account, delete it from the account page.
• “How large a package can I send?” 4 GB, with no limit on the number of files inside it. Larger transfers come with a LimeWire plan.

The full list is on the frequently asked questions page.

Reporting a file

If a link leads to content that breaks the law or your rights, report it through the same help desk and say what the link is and what is wrong with it. Reports are read by people, not by a filter, and a package that should not be there is removed together with its link.

Business, press and partnerships

Use the same form and pick the matching subject — it reaches the right people. For anything about plans, invoices or an existing LimeWire account, sign in first so the answer can be tied to your account.